:root{--bg-color: #0f172a;--table-bg: #1e293b;--table-header: #334155;--text-primary: #cbd5e1;--text-secondary: #94a3b8;--border-color: #334155;--hover-color: #2d3b4e;--fatal: #ef4444;--critical: #f87171;--warning: #fbbf24;--clear: #4ade80;--info: #60a5fa}body{margin:0;font-family:Inter,system-ui,sans-serif;background-color:var(--bg-color);color:var(--text-primary);height:100vh;overflow:hidden}.container-fluid{height:100vh;display:flex;flex-direction:column;padding:0 1rem}header{height:60px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--border-color);flex-shrink:0}h1{font-size:1.5rem;font-weight:700;color:#fff;margin:0}.alert-count{margin-left:1rem;background:var(--table-header);padding:.2rem .6rem;border-radius:4px;font-size:.8rem}.table-container{flex:1;overflow:auto;margin-top:1rem;border:1px solid var(--border-color);border-radius:8px;background:var(--table-bg)}.alert-table{width:100%;border-collapse:collapse;font-size:.9rem}.alert-table thead{position:sticky;top:0;background:var(--table-header);z-index:10}.alert-table th{text-align:left;padding:1rem;font-weight:600;color:#fff;border-bottom:1px solid var(--border-color)}.alert-table td{padding:.8rem 1rem;border-bottom:1px solid #33415566;color:var(--text-primary);vertical-align:middle}.alert-table tr{cursor:pointer;transition:background .1s}.alert-table tr:hover{background:var(--hover-color)}.col-center{text-align:center}.col-id{font-family:monospace;font-weight:600;color:#fff}.col-customer{font-size:.9rem}.col-target{color:#fff}.col-message{max-width:400px}.col-time{font-family:monospace;font-size:.85rem;color:#64748b}.trunc-text{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.severity-dot{width:10px;height:10px;border-radius:50%;display:inline-block}.severity-Fatal{background:#dc2626;box-shadow:0 0 8px #dc2626}.severity-Critical{background:#ef4444;box-shadow:0 0 8px #ef4444}.severity-Warning{background:#f59e0b}.severity-Clear{background:#22c55e}.severity-Info{background:#3b82f6}.row-severity-Fatal{border-left:4px solid #dc2626}.row-severity-Critical{border-left:4px solid #ef4444}.row-severity-Warning{border-left:4px solid #f59e0b}.status-badge-sm{padding:.2rem .5rem;border-radius:4px;font-size:.75rem;font-weight:700;text-transform:uppercase}.status-open,.status-active{background:#ef444433;color:#fca5a5}.status-closed{background:#22c55e1a;color:#86efac;border:1px solid rgba(34,197,94,.2)}.no-data{text-align:center;padding:3rem!important;color:#64748b}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#000000b3;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;justify-content:center;align-items:center;z-index:100}.modal-content{background:var(--table-bg);width:90%;max-width:800px;max-height:90vh;border-radius:12px;border:1px solid var(--border-color);box-shadow:0 20px 25px -5px #00000080;display:flex;flex-direction:column}.modal-header{padding:1.5rem;border-bottom:1px solid var(--border-color);display:flex;justify-content:space-between;align-items:center}.modal-header h2{margin:0;color:#fff;font-size:1.25rem}.close-btn{background:none;border:none;color:#fff;font-size:2rem;cursor:pointer;line-height:1}.modal-body{padding:1.5rem;overflow-y:auto}.detail-row{margin-bottom:1rem;font-size:1.1rem}.detail-row strong{display:inline-block;width:100px;color:#64748b}.detail-row span{color:#fff}.text-Critical,.text-Fatal{color:#ef4444!important;font-weight:700}.text-Warning{color:#f59e0b!important}.text-Clear{color:#22c55e!important}.detail-section{margin-top:2rem}.detail-section h3{font-size:1rem;color:#64748b;text-transform:uppercase;border-bottom:1px solid #334155;padding-bottom:.5rem}.history-list{display:flex;flex-direction:column;gap:1rem;margin-top:1rem;max-height:400px;overflow-y:auto;border-left:2px solid #334155;padding-left:1.5rem}.history-item{position:relative;background:#ffffff08;padding:1rem;border-radius:6px;border:1px solid #334155}.history-item:before{content:"";position:absolute;left:-1.6rem;top:1.5rem;width:10px;height:10px;background:#3b82f6;border-radius:50%;border:2px solid #0f172a}.history-time{font-family:monospace;font-size:.8rem;color:#64748b;margin-bottom:.5rem}.history-content{display:flex;flex-direction:column;gap:.5rem}.history-msg{color:#e2e8f0;line-height:1.4}.btn-close-ticket{background-color:transparent;border:1px solid #ef4444;color:#ef4444;padding:.6rem 1.2rem;border-radius:6px;font-weight:600;cursor:pointer;transition:all .2s;font-size:.9rem}.btn-close-ticket:hover{background-color:#ef4444;color:#fff}.modal-footer{display:flex;justify-content:flex-end;padding:1rem 1.5rem;border-top:1px solid var(--border-color);min-height:50px}.confirm-box{display:flex;align-items:center;gap:12px;animation:fadeIn .3s ease}.confirm-box span{color:#ef4444;font-weight:700;font-size:.95rem}.btn-confirm-yes{background:#ef4444;color:#fff;border:none;padding:.6rem 1.2rem;border-radius:6px;cursor:pointer;font-weight:600}.btn-confirm-yes:hover{background:#dc2626}.btn-confirm-no{background:#334155;color:#fff;border:none;padding:.6rem 1.2rem;border-radius:6px;cursor:pointer;font-weight:500}.btn-confirm-no:hover{background:#475569}@keyframes fadeIn{0%{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}